Conflict Resolution
€30for members
€30for non-members
50 mins
Conflict Resolution is a short course designed to help participants understand, manage, and resolve conflict in the workplace. Unresolved conflict is a major driver of work-related stress and can negatively affect individuals, teams, and organisational performance.
While preventing conflict is important, conflict can also create opportunities for learning, improved communication, innovation, and stronger working relationships when managed effectively.
This course explores the causes and stages of conflict, the role of emotional intelligence, and practical techniques for managing emotions and resolving workplace disagreements constructively.
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This course explores the causes and stages of conflict, the role of emotional intelligence, and practical techniques for managing emotions and resolving workplace disagreements constructively.
Course Content
Participants will explore:
- What conflict is and how it can arise in the workplace
- The different stages of conflict, and what causes conflict
- What emotional intelligence is
- Techniques to help you reflect on conflict and manage your emotions effectively
- Practical approaches for managing and resolving conflict constructively
Who should attend?
This course is suitable for employees at all levels who want to develop the skills and confidence to manage workplace conflict effectively.
It is particularly relevant for:
- Team leaders, supervisors, and managers
- New and aspiring managers
- HR and people management professionals
- Project managers and team coordinators
- Customer-facing staff
- Anyone who works closely with colleagues, stakeholders, or customers
Certification
Upon successful completion of the course, participants can download and print off a completion certificate.
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Booking information
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