Dealing with Conflict – The Psychosocial Hazard: A Comprehensive Course on Conflict Management and Resolution


Learn essential skills and strategies to effectively handle conflicts and create a harmonious work environment

Conflict is an inevitable part of human interaction, especially within professional settings. When left unaddressed or mishandled, conflicts can escalate, leading to negative consequences for individuals and organisations alike. To navigate these challenges successfully, it is crucial to possess the right skills and strategies. Introducing “Dealing with Conflict – The Psychosocial Hazard,” a comprehensive course designed to equip Construction Industry professionals with the knowledge and tools necessary to better manage conflicts within their environments.

Some of the topics discussed are:

Understanding Conflict and Its Impacts

The course begins by exploring the nature of conflicts and their potential impacts on individuals and organisations. Participants will gain a deep understanding of the different types of conflicts and their root causes, enabling them to identify and address conflicts before they escalate.

Effective Communication in Conflict Management

Communication plays a pivotal role in conflict management. This module emphasises the importance of effective communication in resolving conflicts. Participants will learn active listening techniques, assertive communication skills, and strategies for expressing emotions constructively. By mastering these techniques, professionals can foster open dialogue, de-escalate tensions, and promote understanding among conflicting parties.

Dealing with Difficult Personalities and Power Imbalances

Conflict management often involves dealing with difficult personalities and power imbalances. This module equips participants with strategies to handle challenging individuals and navigate power dynamics effectively. Professionals will learn how to deescalate conflicts, address power imbalances, and maintain fairness and equity within their organisations.

The course is of particular interest to Managers and Team Leaders and will also benefit Human Resources Professionals. In previous courses it has also been of benefit to Senior Professionals in High-Stress Environments and ultimately it is of benefit to any individual seeking personal growth. The principle aim of this course is to help all attendees to build an awareness of how to use essential conflict management skills applicable to both personal and professional spheres thus leading to improved relationships and overall well-being.
This is a great opportunity to get a better understanding of how to transform conflicts into opportunities for growth and positive change. Join us for “Dealing with Conflict – The Psychosocial Hazard” and unlock the key to harmonious and productive professional relationships.

This course is available for participation Thursday October 12th 2023.



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