Delivering Operational Excellence

Price
295 per participant
Earn 7 CPD Points points for this course.
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€295for members

€395for non-members

9am - 5pm

1 Day

Online

Organisations need to strive for operational excellence to create value and to sustain business growth. Our well-structured programme delivers continuous improvement and can drive performance by focussing on each of the pillars of excellence.

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Aim

Organisations need to strive for operational excellence to create value and to sustain business growth. Our well-structured programme delivers continuous improvement and can drive performance by focussing on each of the pillars of excellence.

Duration

1 Day 

Objectives

  • Keeping the client at the heart of everything staff do.
  • Embedding innovation and continuous improvement as the norm.
  • Owning, managing and mitigating risks collectively
  • Collaborating across teams to remove silos, increase efficiency and improve communications.

Content

  • Exploring our ‘Why’ – start with the inside out.
  • Understanding our clients, internal and external.
  • Developing Emotional Intelligence to foster and trust-based client relationships.
  • Introducing innovation and continuous improvement.
  • Understanding marginal gains and incremental benefits of continuous improvement.
  • Aligning objectives and accountability.
  • Adopting a risk mindset and taking personal responsibility.
  • Improving collaboration and communication.
  • Building high performance teams
  • Understanding others
  • Listening & questioning effectively

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