Delivering Operational Excellence

Aim

Organisations need to strive for operational excellence to create value and to sustain business growth. Our well-structured programme delivers continuous improvement and can drive performance by focussing on each of the pillars of excellence.

Duration

1 Day 

Objectives

• Keeping the client at the heart of everything staff do.
• Embedding innovation and continuous improvement as the norm.
• Owning, managing and mitigating risks collectively
• Collaborating across teams to remove silos, increase efficiency and improve communications.

Content

• Exploring our ‘Why’ – start with the inside out.
• Understanding our clients, internal and external.
• Developing Emotional Intelligence to foster and trust-based client relationships.
• Introducing innovation and continuous improvement.
• Understanding marginal gains and incremental benefits of continuous improvement.
• Aligning objectives and accountability.
• Adopting a risk mindset and taking personal responsibility.
• Improving collaboration and communication.
• Building high performance teams
• Understanding others
• Listening & questioning effectively