Without customers we have no business. They are the lifeblood of our organisations and require the ultimate in standards as they do business with us and return again and again.
One poor experience could impact significantly through loss of revenue, reputation and the time spent seeking to resolve unnecessary issues.
Internal customer relationships in our business also contribute to the external customer experience and are also worthy of focus.
This Customer Care programme helps to provide participants focus on ‘best practice’ customer service. It considers the impact of great customer service and provides ideas for implementation on return to the workplace.
The course also considers the connection between customer service/experience and business growth and development.
Key issues that will be addressed through this course include:
Customer Care in the context of your organisation
The value of customer care
Customer retention and loyalty
Key customer care skills
Proactive and reactive customer care skills
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