Assertive Communication Skills for Managers
Assertiveness is a skill that’s regularly referred to in social and communication skills training. Managers and business owners are regularly being advised that improving their personal and interpersonal skills will benefit their career and/or business. This is because somebody who is assertive is usually able to get their point across without becoming upset and without upsetting others, a vital issue when it comes to managing staff or employees.
Having the right sort of “people skills” can make a big difference when it comes to career progression as most employers know only too well that dealing with people means dealing with a wide range of personalities and assertiveness is a trait that helps you to deal with people, whatever type of character they have.
Nowadays, having the right type of academic qualifications may help you to achieve a managerial position, but if you don’t have the necessary communication and people skills, managing a team or a department can leave you feeling frustrated and angry. Making sure that the way you speak to people and communicate your needs and requirements will help to make dealing with the people you manage a lot easier.
Just look at what assertive behaviour can help you with:
- Increase self-confidence and self-esteem.
- Understand and recognise your feelings.
- Earn respect from others.
- Improve communication.
- Create win-win situations.
- Improve your decision-making skills.
- Create honest relationships.
- Gain more job satisfaction.
Being assertive means that you express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others. It will help to boost your self-esteem and earn the respect of those around you while also reducing stress and improving communications.
When it comes to managing or being responsible for others in the workplace, assertive behaviour will enable you to:
- Accept responsibility and delegate tasks
- Start, change and end conversations
- Listen to the views of others and respond in an appropriate manner (whether you agree or not)
- Make requests or ask for favours
- Question rules or procedures that don’t seem fair or don’t make sense
- Express your appreciation of others for their input on a regular basis
- Refuse requests if they are too demanding
- Admit to mistakes and apologise for them
- Maintain self-control in all situations.
Assertive communications training is beneficial for anybody who needs to interact with others during their working day, but it’s a particularly relevant skill for those who need to influence others to achieve their objectives. Assertive communication techniques are an absolute must for anybody who must deal with difficult or challenging personalities. The skills and techniques learned in assertive communications will enable you to remain calm in demanding and problematic situations so that you can retain control while addressing the problem and ensuring that your voice is heard.
The knowledge and skills acquired during assertive communications training will enable you to smooth over problems and address them in a calm and effective manner. You’ll learn strategies that can be used when dealing with difficult people without needing to become aggressive in return or allowing them to intimidate you. You’ll learn the art of indirect communication (for example body language techniques) which will result in others viewing you as confident and assertive without appearing threatening.
What’s more, assertive communication training will provide you with a positive outlook and approach which enables you to manage a team or workforce effectively and efficiently. Managing your team will become easier and the whole team (or workforce) will benefit from your clear and direct communications always. This benefits business by ensuring that the workforce is happier and, therefore, more productive – a great boost for any business!